Is your drain hose constantly draining water? It could be a few different things. Follow the steps below to troubleshoot the issue.
1. Unplug the power supply from the wall and bypass the unit (push IN on the handle):
2. Plug the power supply back in. Make sure the clock numbers on the screen are solid. If they are flashing, press the Program button until they come back solid.
Now let's check to make sure the valve head isn't stuck.
We're going to do a dry recharge. A dry recharge means we will advance through a recharge cycle while your unit is still bypassed.
1. Hold the Clean button until the motor starts to turn, then let go. (about 3 seconds).
2. Push the Clean button one time quickly. The motor should spin again, moving into the next cycle.
3. Repeat step 2 each time the motor stops, until the 'clean' indicator on your screen disappears.
4. Take the softener out of bypass (by pulling it out) and check the drain hose for continuous leaking. If there is, your Rotor/Seal Kit most likely needs replacing. If you are still under warranty, Contact Us . Otherwise, replacement parts can be purchased here.
Did this fix your issue?
a. YES; Great!
b. NO; We recommend checking your water pressure. Use your owner's manual to find the water pressure requirements.